Privacy policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

  1. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  2. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  3. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

  1. How do you get my consent?
    1. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    2. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
  2. How do I withdraw my consent?
    1. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    2. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@czarr.fashion.

SECTION 3 - RETURNS & EXCHANGES

  1. Customer satisfaction is of the utmost importance to us. If the product is delivered to you in damaged condition we are open to exchange of the product under the given conditions:
    1. We currently do not accept return/refund of any product. However only on receiving a damaged product we exchange the product.
    2. A proper opening video of the package is compulsory without any pause/break failing to which exchange would not be considered.
    3. Send us the opening video of the same via mail to contact@czarr.fashion
    4. The problem should be reported within 24 hours of the delivery.
      1. To initiate your exchange please submit your exchange request within 24 hours of your order delivery by writing a mail on contact@czarr.fashion.
      2. You will need the order no and the email or contact number associated with your order to initiate exchanges.
      3. All Final Sale items are NOT ELIGIBLE FOR REFUND OR EXCHANGE.
      4. If a product is defective, it can be exchanged for a new product at no additional charge by submitting an exchange request via mail.
      5. We try our best to deliver products in the right conditions by multiple quality control checks. In a very rare case, a defect may pass unnoticed. In such a case, please submit an exchange request and include the package video, as soon as you receive your order.
      6. We are not responsible for any damages caused to the packaging during transit but if you notice any damage to the product, submit an exchange request immediately within 24 hours of receiving the package for possible resolution.
      7. All customized products are final sale and cannot be returned or exchanged.
      8. We'd request you to return your items in original condition and in original czzar packaging.
      9. Please allow 10-15 days to process the return.
    5. If you have any queries, feel free to get in touch with us at any time of the day. We respond to every email we receive within 48 hours. We are available at contact@czarr.fashion
    6. Notes: Some of our products may contain natural embellishments and are handcrafted. These may cause irregularities and will not be considered as a defect. We made every effort to display the product color as accurately as possible. However, the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.

SECTION 4 - DISCLOSURE

  1. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES

  1. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
  2. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
  3. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
  4. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
  5. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
  6. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
  7. Links:
    1. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
  8. Google analytics:
    1. Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

SECTION 6 - SECURITY

  1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
  2. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

  1. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
  2. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  3. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
  4. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

  1. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

  1. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
  2. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

  1. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@czarr.fashion or by mail at czzar